Overview

House of Tade provides equipment and styling for hire, not the sale of physical goods. Because our items are reserved exclusively for your event date and prepared, delivered, and collected specifically for your booking, our cancellation and refund terms differ from a standard retail returns policy. Please read this policy carefully before confirming your booking.

Booking deposits

A non-refundable deposit of 25% of your total order value is required to secure your booking and reserve your items for your event date. This deposit confirms your reservation and removes those items from availability for other customers.

The remaining balance is due no later than 14 days before your event date. Bookings with an outstanding balance on this date may be cancelled without further notice.

Cancellations

Cancellation charges are calculated as a percentage of your total order value, based on how much notice you give us:

• More than 30 days before your event: loss of deposit only (25%)
• 14 to 30 days before your event: 50% of total order value
• 7 to 14 days before your event: 80% of total order value
• Less than 7 days before your event: 100% of total order value

All cancellations must be confirmed in writing to contact@houseoftade.co.uk. The cancellation date is the date we receive your written notice.

If House of Tade needs to cancel your booking for reasons within our control, you will receive a full refund of all payments made.

Date changes

We understand plans change. If you need to move your event to a different date, contact us as early as possible. We’ll do our best to accommodate a date change subject to availability, but this cannot be guaranteed, particularly during peak season.

Damage, loss, and late returns

All hired items remain the property of House of Tade and must be returned in the same condition in which they were supplied, ordinary wear and tear excepted.

• A refundable security deposit of 20% of your order value may be required at the time of booking for higher-value or fragile items, returned within 7 days of your event provided items are returned undamaged.
• Any item returned damaged, stained, broken, or missing will be charged at full replacement or repair cost, deducted from your security deposit where applicable, with any shortfall invoiced separately.
• Items not returned within the agreed collection window will incur a late fee of 10% of the item’s hire cost per day, to cover lost availability for other bookings.

Weather and venue conditions

For outdoor events, we recommend a suitable backup plan (marquee, indoor space) for items such as furniture, florals, and lighting. House of Tade is not responsible for damage caused by weather conditions once items have been delivered and set up, though our team will always advise on suitability during booking.

Delivery, collection, and setup

Delivery, collection, and setup/breakdown fees are quoted separately based on your venue location and requirements and are non-refundable once service has been provided, even if the event itself is cancelled after delivery.

Non-refundable circumstances

Refunds will not be issued where:

• Cancellation falls within the charges outlined above
• Items were delivered, set up, and used as agreed, regardless of guest turnout or event changes on the day
• Damage or loss occurred while items were in the customer’s care

How refunds are processed

Where a refund is due, it will be processed back to your original method of payment within 10 business days of approval. Please allow additional time for your bank or card provider to reflect the refund.

Need help?

For any questions about your booking, cancellation, or a damage charge, contact us at contact@houseoftade.co.uk or +44 (0)7377 375 042.