Arrives spotless, leaves quietly.
We deliver your hire order to your venue, set up where agreed and collect everything after your event. Delivery is quoted individually for every booking, and the full cost is shown in your quotation before you book.
How it works
- Request a quote. Add the pieces you’d like to your quote list and tell us your event date, venue and any access details.
- Receive your quotation. We check availability and quote for the hire, delivery, collection and any setup you need.
- Confirm your booking. Your booking is confirmed once we’ve confirmed it in writing and you’ve paid the deposit shown in your quotation.
- Agree the details. Before your event, we agree delivery and collection dates, time windows and where everything should go.
- Enjoy your event. We deliver, set up where agreed, and come back to collect everything afterwards.
Delivery charges
Delivery and collection are charged separately from the hire price. We deliver from our base in Snetterton, Norfolk, to venues across the UK, and quote every delivery individually rather than using one standard rate.
Your delivery cost depends on:
- your venue’s location and distance from us
- the size of your order and the vehicles and handling it needs
- parking, loading and access at the venue, including stairs and lifts
- the delivery and collection times you need
- any setup or installation
- any extra journeys or special arrangements
Your delivery and collection charges are shown in your quotation before you confirm your booking. Once delivery has taken place, they are non-refundable, even if your event is cancelled. See our Cancellation Policy for details.
Venue access
Good access information helps us quote accurately and plan your delivery. When you request a quote, please tell us about anything that could affect delivery or collection, such as:
- parking restrictions or loading bays
- stairs, lifts or narrow entrances
- security or sign-in procedures
- the venue’s set times for supplier deliveries and collections
- whether any items will be used outdoors
If your venue runs a strict supplier schedule, send us its times as early as possible. If you’re not sure whether something matters, tell us anyway and we’ll help you plan.
If access on the day is different from what we were told, additional charges may apply, as set out in our Hire Terms & Conditions.
Delivery day
We agree a delivery date and time window with you as part of your booking. We always aim to arrive within it, but traffic, road closures or venue restrictions can occasionally cause delays. If something significantly affects your delivery, we’ll let you know as soon as we can.
Please make sure someone responsible is at the venue to receive and check your order, unless we’ve agreed other arrangements.
Check your order when it arrives. If anything is missing, incorrect or damaged, tell us straight away, before your event where possible, so we can put it right. A quick photo helps.
From delivery until collection, hired items are your responsibility. Our Hire Terms & Conditions explain what this covers.
Setup and installation
Some pieces arrive ready for your venue team to position; others need professional setup or installation. Where setup is needed or requested, we’ll discuss it when quoting and include it in your quotation.
Delivery on its own doesn’t include arranging furniture, dressing tables, installing décor or styling the room, unless this has been agreed in your booking. If you’d like the room fully dressed, ask about styling when you request a quote.
Collection after your event
We agree the collection date, time and location with you before your event. Before we arrive, please make sure all hired items are:
- gathered in the agreed collection area
- accessible to our team at the agreed time
- complete, with all parts and accessories
- packed back into the crates or containers they came in, where possible
Please don’t wash, bleach or treat linen yourself unless we’ve asked you to.
If we can’t collect because the venue is inaccessible, items aren’t ready, or access has changed without notice, an additional collection or transport charge may apply. If your event timings change, let us know as soon as possible so we can rearrange.
Collecting items yourself
You may be able to collect and return some orders yourself, by prior arrangement. It depends on the type, quantity and size of the items. If it’s available for your booking, we’ll confirm the collection point, dates and times in your quotation.
You’ll need a suitable vehicle, and you’re responsible for transporting the items safely while they’re with you. Please return everything at the agreed time; late returns are charged as set out in our Cancellation Policy.
Changes to delivery or collection
If your venue, event date, access or timings change after your booking is confirmed, please tell us as soon as possible. We’ll accommodate reasonable changes where availability and logistics allow.
Changes that need extra journeys, staff time or mileage may carry a revised charge.
Planning your event?
Browse the collection, add your favourite pieces to your quote and tell us where and when you need them. We’ll send you a quotation tailored to your event.