House of TADE
These Hire Terms & Conditions apply to the hire of furniture, tableware, linen, décor, floral arrangements, accessories and other event equipment supplied by House of TADE. By confirming a booking with us, you agree to the terms set out below.
1. Quotes and Availability
All products displayed on our website are offered for hire and are subject to availability.
Submitting a Request a Quote does not constitute a confirmed booking and does not reserve any items. Once we receive your request, we will review your selected products, quantities, event date, location and any delivery or setup requirements.
A quotation will then be provided based on the information supplied.
Products are only reserved once House of TADE has confirmed the booking and any required deposit or payment has been received.
Quotations are valid for the period stated on the quotation and may be revised if the event details, quantities, delivery requirements or hire period change.
2. Hire Period
The hire period will be stated on your confirmed booking.
Unless otherwise agreed in writing, hired items must be available for collection or returned at the agreed date and time.
If items are retained beyond the agreed hire period without prior approval, additional hire charges may apply.
If you require additional time, please contact House of TADE as early as possible so that availability can be checked.
3. Prices and Payment
All applicable hire charges will be shown on your quotation.
Additional charges may apply for services including:
- Delivery and collection
- Setup and installation
- Dismantling
- Extended hire periods
- Difficult or restricted venue access
- Additional journeys requested by the customer
- Cleaning beyond reasonable use
- Missing or damaged equipment
Any required booking deposit, security deposit, balance payment and payment deadlines will be stated on your quotation or booking confirmation.
A booking is not considered confirmed until the requirements stated in the quotation have been satisfied.
4. Delivery and Collection
Delivery and collection arrangements will be agreed before the event.
Customers must provide accurate information regarding the venue, including the full address, access restrictions, parking arrangements, loading areas, stairs, lifts and any other circumstances that could affect delivery or collection.
The customer is responsible for ensuring that House of TADE has reasonable and safe access to the venue at the agreed time.
Additional charges may apply where delivery or collection is delayed or materially affected by circumstances at the venue that were not disclosed beforehand.
Delivery times may be provided as an agreed time or delivery window depending on the booking.
5. Setup and Installation
Where setup or installation is included in the quotation, House of TADE will arrange the hired items according to the agreed requirements.
The venue must be ready and accessible before our team arrives.
Unless installation has been specifically included in your booking, delivery does not automatically include arranging furniture, dressing tables, installing décor or styling the venue.
Some products may require installation by House of TADE and should not be assembled, dismantled or repositioned without appropriate care.
6. Customer Responsibility
Responsibility for hired items passes to the customer once the items have been delivered, collected or otherwise placed under the customer’s control and continues until they are returned to, or collected by, House of TADE.
During this period, the customer must take reasonable care of all hired items and protect them from:
- Loss or theft
- Misuse
- Deliberate or negligent damage
- Excessive staining or soiling
- Fire and excessive heat
- Adverse weather
- Unauthorised movement or alteration
Equipment must only be used for its intended purpose.
7. Loss, Damage and Breakages
We understand that event equipment is used in busy environments and reasonable wear associated with normal use is expected.
However, the customer may be responsible for the cost of repairing or replacing items that are lost, stolen, destroyed or damaged beyond reasonable wear during the hire period.
This includes missing tableware, glassware, linen, furniture, décor and accessories.
Where applicable, House of TADE will assess the item after return and advise the customer of any additional charge.
8. Linen and Cleaning
Normal cleaning associated with ordinary event use is included where stated in the quotation.
Additional cleaning charges may apply where linen, furniture or other products are returned with excessive staining, wax, paint, adhesive, burns, permanent markings or other contamination requiring specialist treatment.
Customers should not wash, bleach or chemically treat hired linen unless specifically instructed by House of TADE.
9. Outdoor Use
Products intended primarily for indoor use must not be used outdoors without prior agreement.
Where outdoor use has been approved, the customer remains responsible for protecting equipment from rain, wind, mud, excessive moisture and other unsuitable conditions.
House of TADE may decline to install or leave equipment where we reasonably consider conditions unsafe or likely to cause damage.
10. Changes to Your Booking
We understand that event requirements can change.
Requests to change products, quantities, delivery arrangements, venue details or hire dates should be made as early as possible.
Changes are subject to availability and may result in a revised quotation.
Reducing quantities after a booking has been confirmed may also be subject to the applicable cancellation terms.
11. Cancellation
If you need to cancel your booking, please notify House of TADE as soon as possible.
Any cancellation charges, deposit treatment or refund entitlement will depend on the timing of the cancellation and the terms stated in your booking confirmation.
Where House of TADE has incurred costs specifically for your event, these costs may be deducted from any amount otherwise refundable where permitted by law.
Please refer to our Cancellation Policy for further details.
12. Product Appearance
We make reasonable efforts to ensure that website photographs accurately represent our hire collection.
However, colours and finishes may appear slightly different depending on lighting, photography and screen settings.
As hire products are used across multiple events, minor signs of normal use may also occur.
Where appropriate, House of TADE may provide an equivalent replacement where a particular item becomes unavailable due to unforeseen circumstances. We will aim to discuss any significant substitution with you before your event.
13. Venue Requirements and Permissions
The customer is responsible for obtaining any permissions required by the venue for delivery, installation or use of hired equipment.
This may include permission relating to loading access, floor protection, installation methods, candles, electrical equipment, decorations or collection outside normal venue hours.
Any venue restrictions that may affect our services should be disclosed before the booking is confirmed.
14. Safety
Customers and guests must use hired equipment responsibly and follow any safety instructions provided by House of TADE.
Customers must not modify, repair or alter hired equipment without our permission.
Where our team considers an installation location or requested arrangement unsafe, we reserve the right to propose an alternative arrangement or decline the installation.
15. Events Beyond Our Reasonable Control
House of TADE will make reasonable efforts to fulfil confirmed bookings.
However, we will not be responsible for failure or delay caused by circumstances outside our reasonable control, such as severe weather, road closures, major transport disruption, venue closure or other exceptional events.
Where such circumstances occur, we will communicate with the customer and make reasonable efforts to find an appropriate solution.
16. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, House of TADE will not be responsible for indirect or consequential losses arising from the hire of equipment.
Customers remain responsible for ensuring that the products selected are suitable for their event, venue and intended use.
17. Website Quote Requests
The Request a Quote facility on our website is provided to make it easier to select products and tell us about your event.
Adding an item to your quote list does not reserve stock, confirm availability or create a hire contract.
A booking is created only after House of TADE has confirmed the order and the customer has completed the applicable booking requirements.
18. Personal Information
Personal information provided during an enquiry, quotation or booking will be handled in accordance with our Privacy Policy and applicable UK data protection requirements.
We use this information to manage enquiries, quotations, bookings, deliveries, collections and customer communications.
19. Governing Law
These terms are governed by the laws of England and Wales.
Nothing in these terms affects any statutory rights available to consumers under applicable law.
20. Contact Us
If you have questions about a quotation, booking or these Hire Terms & Conditions, please contact House of TADE through the contact details provided on our website.